🛡️ Personal Data Processing Policy

Last updated: May 26, 2025

1. Data Controller

The Data Controller is Synapta Plc (hereinafter Synapta), with registered office in England and Wales at No. 16245256 - Registered office: 167-169, Great Portland Street - London - W1W 5PF | United Kingdom, which can be contacted at the email address info@synapta.net.

Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR), we provide the following information on the processing of personal data carried out through this website.

2. Type of data processed

Through the website, we collect and process the following personal data:

• First and last name
  
• Email address
  
• Phone
  

This data is provided voluntarily by the user through:

• Contact forms
  
• Newsletter subscriptions
  
• Requests for advice and commercial contacts
  

3. Purpose of processing

The personal data collected is processed for the following purposes:

• To respond to requests for information or support sent through the website
  
• To manage newsletter subscriptions
  
• To send informative, promotional, or technical communications (with prior consent)
  
• Facilitating contact between Synapta and potential partners, customers, or resellers
  

4. Legal basis for processing

Data processing is based on:

• The execution of pre-contractual measures taken at the request of the data subject (contact request)
  
• The explicit consent of the user for promotional purposes (newsletter)
  
• The legitimate interest of the Data Controller in providing commercial information upon request
  

5. Disclosure of data to third parties

The data may be disclosed to:

• Synapta's business partners and official resellers, in relation to requests received
  
• External platforms for newsletter management, CRM, marketing campaigns, and customer support (e.g., Brevo, Mailchimp, Google Workspace)
  

All external parties act as Data Processors appointed by Synapta pursuant to Art. 28 of the GDPR.

6. Data retention

The data collected will be stored:

• For the time necessary to respond to the user's request
  
• For marketing purposes until consent is withdrawn
  
• In any case, no later than 24 months after the last active contact
  

7. Rights of the data subject

At any time, the user may exercise the rights provided for in Articles 15-22 of the GDPR, including:

• Access to their data
  
• Rectification, erasure or restriction of processing
  
• Objection to processing for promotional purposes
  
• Withdrawal of consent
  
• Data portability
  

Requests should be sent to: info@synapta.net.

8. Complaints

The user has the right to lodge a complaint with the Personal Data Protection Authority (www.garanteprivacy.it) if they believe their rights have been violated.

9. Updates

This policy may be subject to change. Any updates will be published on this page.